How To Get A Toll Free Number In Kenya

How To Get A Toll Free Number In Kenya Leave a comment

Are you a business owner in Kenya looking to improve your customer service and increase brand awareness?

One effective solution is to get a toll free number.

In this blog post, we will guide you through the steps of acquiring a toll free number in Kenya and discuss the benefits it can bring to your business.

Read also: What Is a Toll-Free Number and How Does it Work?

Choose a Toll Free Number Provider

The first step in obtaining a toll free number in Kenya is to choose a reliable service provider.

Luckily, there are several reputable providers available in the country. Here are a few popular options:

  1. AVOXI
  2. Global Call Forwarding

Each of these providers offers different plans and features, so it’s essential to compare them and find the one that best suits your business needs.

Choose a Plan

Once you have selected a toll free number provider in Kenya, the next step is to choose a suitable plan.

Providers offer a range of plans with varying prices, features, and call forwarding options.

Take your time to evaluate each plan and consider factors such as call volume, call forwarding destinations, and additional features like voicemail and call recording.

Choose a Number

After selecting a plan, it’s time to choose your toll free number.

In Kenya, toll free numbers typically begin with the code 800.

This code signifies that callers from within Kenya can reach your business for free.

Consider a number that is memorable and aligned with your brand. Some providers allow you to search for specific numbers or provide suggestions based on your preferences.

Sign Up for Service

Once you have decided on a toll free number, it’s time to sign up for service with your chosen provider.

The sign-up process usually involves providing basic information about your business, such as your name, address, and phone number.

This information helps the provider set up your toll free number correctly and ensures that you receive accurate billing statements.

Activate Your Number

Once you have completed the sign-up process, your toll free number in Kenya will be activated.

This means you are now ready to start receiving calls from customers in Kenya.

Ensure that your phone system or call center is properly configured to handle incoming calls through the toll free number.

Benefits of Having a Toll Free Number in Kenya

Now that you know how to obtain a toll free number in Kenya, let’s explore the benefits it can bring to your business:

  1. Makes it easy for customers to contact you: By providing a toll free number, you eliminate the barrier of long-distance charges for your customers. This convenience encourages more people to reach out to your business, leading to increased customer engagement.
  2. Improves customer service: A toll free number enhances your customer service capabilities. When customers can contact you without any cost concerns, they are more likely to seek assistance, provide feedback, or make inquiries. This improved accessibility can result in higher customer satisfaction and loyalty.
  3. Increases brand awareness: Having a toll free number can significantly boost your brand awareness in Kenya. When potential customers see a toll free number associated with your business, it creates an impression of professionalism and reliability. It also makes your business more visible and memorable, increasing the likelihood of conversions.


If you are seeking to enhance your customer service and increase brand awareness in Kenya, obtaining a toll free number is a smart choice.

If you follow the steps outlined above, you can easily acquire a toll free number in Kenya that helps your business thrive in the Kenyan market.

Make it easier for customers to reach out to you, provide top-notch customer service, and elevate your brand presence with a toll free number today.

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