#5 Best Phone Insurance Providers in Kenya

#5 Best Phone Insurance Providers in Kenya Leave a comment

Smartphones are more than just communication tools in Kenya; they’re extensions of ourselves, connecting us to work, information, and loved ones. Given their cost and importance, it’s wise to insure them against the unexpected. In this blog post, we’ll explore the top 5 best phone insurance providers in Kenya so you can make an informed decision and protect your mobile investment.

Can you insure your phone in Kenya?

Yes, you absolutely can insure your phone in Kenya! It’s a growing trend as smartphones become more integral to daily life and also represent a significant investment.

There are several insurance providers in Kenya offering phone insurance, including those listed in the table above:

  • Kenya Orient (Orient Mobile): One of the pioneers in mobile phone insurance, offering affordable and accessible plans.
  • Jubilee Insurance: Offers comprehensive coverage with various payment options.
  • Britam: Provides customizable insurance with a wide range of options.
  • UAP Old Mutual: Known for its flexibility and reliable claims support.
  • CIC Insurance Group: Offers competitive premiums and fast claims settlement.

Beyond these, there are other companies and even mobile network operators like Safaricom who have partnered with insurance providers to offer phone insurance.

Why Phone Insurance is a Smart Move in Kenya

Accidents happen, and phone theft is a reality. Repairing or replacing a damaged or stolen phone can be a significant financial burden. Phone insurance offers peace of mind, covering costs like screen repairs, water damage, and even total replacement if your phone is lost or stolen.

What to Look for in the Best Phone Insurance Providers in Kenya

Before diving into our top 5, let’s discuss what makes a good phone insurance provider:

  • Comprehensive Coverage: Look for policies that cover accidental damage, theft, and loss. Some providers may also offer extended warranties.
  • Affordable Premiums: Balance coverage with affordability. Ensure the premium fits your budget while providing adequate protection.
  • Easy Claims Process: Choose a provider with a straightforward and efficient insurance claims process.
  • Customer Service: Opt for a company with responsive customer support to assist you when you need it most.
  • Additional Benefits: Some providers offer perks like international coverage or access to repair services.

Top 5 Phone Insurance Providers in Kenya You Should Consider

ProviderCoveragePremium RangeClaims ProcessAdditional BenefitsBest For
Kenya Orient (Orient Mobile)Theft, loss, accidental damageFrom KSh 300SMS activation, can be lengthyWide accessibility, affordableBudget-conscious users seeking basic coverage
Jubilee InsuranceTheft, loss, accidental damage, liquid damageVariesOnline submission, may require proof of purchaseExtensive coverage, strong reputationThose seeking comprehensive protection
BritamTheft, loss, accidental damageVaries depending on optionsOnline application, may require paperworkWide range of options, nationwide service centersUsers who want to customize their coverage
UAP Old MutualTheft, loss, accidental damageCompetitive for basic coverage24/7 phone supportFlexible plans, reputation for reliabilityThose prioritizing reliable claims support
CIC Insurance GroupTheft, loss, accidental damageCompetitiveFast claims settlementCustomer-centric approach, other insurance productsUsers valuing fast claims and good customer service

Now, let’s explore the top 5 phone insurance providers in Kenya:

1. Kenya Orient Insurance Limited (Orient Mobile)

The pioneer of mobile device insurance in Kenya.

Kenya Orient is a well-established name in the insurance industry in Kenya. They were among the first to offer standalone mobile phone insurance with their Orient Mobile product.


  • Comprehensive coverage: Includes theft, loss, and accidental damage.
  • Easy activation: You can activate the insurance via SMS.
  • Affordable premiums: Premiums start from as low as KSh 300.
  • Widely accessible: Available to all mobile phone users in Kenya, regardless of network.


  • Limited device eligibility: May not cover all phone models.
  • Claim process can be lengthy: Some users have reported delays in claims processing.

2. Jubilee Insurance

Comprehensive insurance solutions for your gadgets.

Jubilee Insurance is another reputable player in the Kenyan market, offering a range of insurance products, including mobile phone insurance. Their insurance package is designed to protect your electronic devices from various risks.


  • Extensive coverage: Covers theft, loss, accidental damage, and even liquid damage.
  • Multiple payment options: You can pay premiums monthly, quarterly, or annually.
  • Online claims submission: Makes the claims process more convenient.
  • Strong reputation: Jubilee is a trusted name in the Kenyan insurance industry.


  • Premium can be higher: Compared to some other providers.
  • May require proof of purchase: For some claims.

3. Britam

Trusted insurance provider with various options.

Britam is a leading insurance company in Kenya, known for its diverse range of insurance products. Their phone insurance offers protection against theft, loss, and accidental damage.


  • Wide range of coverage options: Tailor your coverage to your specific needs and budget.
  • Easy online application: You can apply for insurance through their website.
  • Nationwide network of service centers: Convenient access to repair services.
  • Strong financial stability: Britam is a well-established company.


  • Premiums can vary: Depending on the chosen coverage options.
  • Claim process may require paperwork: Some documentation may be needed for claims.

4. UAP Old Mutual

A household name in insurance with flexible coverage.

UAP Old Mutual is a household name in the insurance in Kenya market, offering a variety of insurance solutions, including phone insurance. They provide flexible coverage options for your mobile devices.


  • Flexible coverage: Choose from different plans to suit your needs.
  • Affordable premiums: Competitive pricing for basic coverage.
  • 24/7 claims support: Assistance available round the clock.
  • Reputation for reliability: UAP Old Mutual has a long history in the insurance sector.


  • Limited online information: Detailed information on phone insurance may be scarce online.
  • Claims process may require phone calls: Some users prefer online claims submission.

5. CIC Insurance Group

Insurance that goes beyond just your phone.

CIC Insurance Group is a leading insurer in Kenya offering various insurance products including phone insurance. Their insurance cover is designed to protect your mobile phone against theft, loss, and accidental damage.


  • Competitive premiums: Offers affordable rates for phone insurance.
  • Fast claims settlement: Known for efficient claims processing.
  • Customer-centric approach: Focuses on providing excellent customer service.
  • Wide range of insurance products: Offers other insurance solutions for your convenience.


  • Limited online presence: Their website may not have extensive details on phone insurance.
  • May require a visit to the branch: For some inquiries or claims.

How to Get Phone Insurance in Kenya

  1. Research: Look into the different providers and compare their coverage, premiums, and claims processes.
  2. Choose a Provider: Select the provider that best suits your needs and budget.
  3. Apply: You can typically apply online, through an agent, or by visiting a branch.
  4. Provide Information: You’ll need details about your phone, like the make, model, and purchase date.
  5. Pay the Premium: Once approved, you’ll pay the premium to activate your insurance.

Choosing the Best Phone Insurance Provider in Kenya

The best phone insurance provider for you will depend on your individual needs and budget. Consider the following factors when making your decision:

  • Cost of your phone: More expensive phones may warrant more comprehensive coverage.
  • Your phone usage: If you’re prone to accidents, opt for a plan with robust accidental damage coverage.
  • Your budget: Balance coverage with affordability.

Tips for Insuring Your Phone in Kenya

  • Read the fine print: Understand the terms and conditions of your insurance policy before purchasing.
  • Keep your proof of purchase: You’ll likely need it when making a claim.
  • Report any loss or damage promptly: Don’t delay in notifying your insurer if your phone is lost, stolen, or damaged.

If you carefully consider your options and follow these tips, you can protect your valuable mobile investment and enjoy peace of mind with the best phone insurance providers in Kenya.

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