List Of Phones You Can Repair On Carlcare in Kenya [2025]

Key Points

Carlcare in Kenya repairs phones from Infinix, TECNO, and itel, covering all models from these brands.
They also offer screen repair services for iPhones, but not for other issues.
It’s surprising that Carlcare, while official for some brands, is not an authorized Apple service provider, limiting iPhone repairs to screens.

What Phones Can You Repair at Carlcare in Kenya?

Carlcare is the go-to place for repairing a wide range of smartphones in Kenya, especially for budget-friendly brands. They are the official after-sales service center for Infinix, TECNO, and itel, meaning they repair all models from these brands, from the latest releases to older versions. This includes popular series like Infinix Note, Hot, and Zero; TECNO Camon, Spark, and Pop; and itel A, P, and S series.

For iPhone, Carlcare offers screen repair services, but it’s important to note they are not an authorized Apple service provider. This means they can fix cracked screens for various iPhone models, but for other issues, you might need to check with an official Apple service center.

Why Choose Carlcare?

Choosing Carlcare ensures you get professional repairs with genuine parts, especially for Infinix, TECNO, and itel phones. They have over 120 service centers across Kenya, making it convenient to find a location near you. Plus, repairs come with a warranty, giving you peace of mind.

Tips for Repairing Your Phone

Book Online: Use the Carlcare website (Carlcare Kenya) to book an appointment and save time.
Check Eligibility: Confirm your phone model is supported, especially for iPhone screen repairs.
Prepare Your Device: Back up data and remove personal information before handing over your phone.
Understand Costs: Get a clear estimate to avoid surprises.

Introduction to Carlcare and Its Role in Kenya

Carlcare is a prominent after-sales service provider in Kenya, established as the official service center for several smartphone brands, particularly Infinix, TECNO, and itel.

Founded in 2013, Carlcare operates with over 120 service centers across Kenya, offering professional repair services for mobile phones, home appliances, and other electronics. Their mission is to provide reliable and affordable repair solutions, making them a trusted choice for many Kenyan consumers.

The relevance of Carlcare lies in its authorization as the official service provider for these brands, ensuring that repairs are conducted with genuine parts and by trained technicians. This is crucial for maintaining device warranty and performance, especially for popular budget smartphones in the Kenyan market.

Carlcare Supported Phone Brands and Detailed Model Lists

Through web searches and browsing Carlcare’s official website (Carlcare Kenya), we identified the following brands and their associated phone models that can be repaired at Carlcare in Kenya:

Infinix: Carlcare supports all Infinix models, which include:

Note Series: Note 7, Note 8, Note 9, Note 40 Pro, etc.
Hot Series: Hot 10, Hot 11, Hot 50i, Hot 50 Pro Plus, etc.
Zero Series: Zero 5G, Zero Flip, etc.
Smart Series: Smart 9, etc.

TECNO: All TECNO models are supported, covering:

Camon Series: Camon 20, Camon 20 Pro, Camon 30S, etc.
Spark Series: Spark 10, Spark 10 Pro, Spark 30, etc.
Pop Series: Pop 5 GO, Pop 6 GO, etc.

itel: Carlcare repairs all itel models, including:

A Series: A60s, A05s, etc.
P Series: P40, P38, P40+, etc.
S Series: S23, S18, S18 Pro, etc. Information was gathered from Avechi and Jumia Kenya, highlighting itel’s focus on budget-friendly options.

iPhone: Notably, Carlcare offers screen repair services for iPhones, but not as an authorized Apple service provider. This was confirmed through articles on Carlcare’s tips page, which mention screen repair for iPhones in Nairobi, with no specific model restrictions mentioned, suggesting support for various models.

However, for other repairs, users are advised to check with Carlcare directly, as they are not listed on Apple’s official authorized providers (Apple Support KE).

An interesting observation is the mention of Syinix smartphones in some sources, such as Majira Media, but further investigation revealed Syinix is primarily a home appliance brand (Syinix), not a smartphone manufacturer, indicating a possible error in reporting.

Analysis of Repair Services and Limitations

Carlcare’s official status for Infinix, TECNO, and itel ensures comprehensive repair services, including battery replacement, screen repair, and hardware fixes, with a 30-90 day warranty post-repair, as noted on Carlcare’s tips page.

For iPhones, the service is limited to screen repairs, which is surprising given Carlcare’s broad capabilities with other brands, but aligns with their non-authorized status for Apple products.

The repair process is streamlined with options to book appointments online via Carlcare’s repair appointment page, which, although not directly accessible for model listing in our search, is implied to include model selection during booking. This ensures users can confirm eligibility before visiting a service center.

Practical Advice for Users

To maximize the repair experience at Carlcare, consider the following:

Booking and Preparation: Use the Carlcare app or website to book an appointment, reducing wait times. Always back up data and remove personal information to protect privacy.
Cost Transparency: Request a cost estimate upfront, as screen replacement costs vary by model, with examples like KSh 2,100+ for qualified TECNO or Infinix models, as seen on Carlcare’s news page.
Location Convenience: With over 120 centers, use the service center locator on Carlcare’s service center page to find the nearest outlet.
Warranty Benefits: Opt for Carlcare to maintain warranty, especially for Infinix, TECNO, and itel, ensuring genuine parts and professional service.

Customer Insights and Testimonials

While specific testimonials were not directly sourced, the widespread presence and positive mentions in Kenyan tech forums, such as Tuko.co.ke, suggest customer satisfaction with Carlcare’s services, particularly for quick turnaround and affordable pricing.

Wrap!

Carlcare in Kenya is a vital resource for repairing phones from Infinix, TECNO, and itel, covering all models, and offering screen repair for iPhones.

This comprehensive support, combined with practical advice, ensures users can maintain their devices efficiently.

Always verify model support and follow the tips provided for a seamless repair experience.

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